Shipping policy

KLEUR EN CO (PTY) LTD | 2026/660426/07 | hello@kleurenco.co.za
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SHIPPING POLICY
Kleur & Co. Online Boutique
Last updated: 16 September 2026
This Shipping Policy explains how Kleur & Co. processes and dispatches online orders within South Africa. Please read it together with our Terms & Conditions and Refund & Returns Policy.
BUSINESS DETAILS
Legal name: KLEUR EN CO (PTY) LTD
Registration number: 2026/660426/07
Director: Christi Labuschagne
Registered / physical address: 772 Flange Street, Montana Park, Pretoria, South Africa
Telephone: 062 288 6918
Email: hello@kleurenco.co.za
Place of registration: Republic of South Africa
1. Delivery Area
Kleur & Co. currently ships orders within South Africa. We do not currently offer international delivery unless expressly agreed in writing before an order is placed.
2. Courier Fee
Standard courier delivery is charged at a flat rate of R150 per order, unless a different shipping promotion or delivery rate is clearly displayed on the website or at checkout.
3. Processing and Dispatch
In-stock orders are ordinarily processed and dispatched within 1-3 business days after successful payment has been confirmed.
Business days exclude Saturdays, Sundays and South African public holidays. During product launches, sales or unusually busy periods, processing may occasionally take longer. If a material delay occurs, we will make reasonable efforts to notify the customer.
4. Courier Transit Time
The 1-3 business-day period above refers to Kleur & Co. processing and dispatching the order. Courier transit time begins after dispatch and varies depending on the destination, route and courier operations.
Tracking information will be provided where available. Estimated courier delivery times are estimates and may be affected by circumstances outside Kleur & Co.'s reasonable control.
5. Delivery Details
Customers must provide a complete and accurate delivery address, recipient name, mobile number and any information reasonably required for delivery.
KLEUR EN CO (PTY) LTD | 2026/660426/07 | hello@kleurenco.co.za
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If you notice an error in your delivery details, contact us at hello@kleurenco.co.za as soon as possible. If the parcel has not yet been dispatched, we will make reasonable efforts to correct the details.
6. Incorrect Addresses, Failed Delivery and Uncollected Parcels
Where a parcel is returned because the customer supplied incorrect or incomplete delivery details, failed to accept delivery, or failed to collect a parcel after reasonable notice, reasonable additional courier charges required to resend the order may be payable by the customer.
This does not apply where the failed delivery resulted from an error by Kleur & Co. or where applicable law requires otherwise.
7. Pre-orders
Products clearly marked as pre-order items do not follow the standard 1-3 business-day processing period. The estimated lead time displayed on the relevant product page applies.
If an order contains both in-stock and pre-order items, the items may be dispatched together when the full order is ready unless Kleur & Co. and the customer agree otherwise.
8. Damaged, Missing or Incorrect Deliveries
If an order arrives materially damaged, contains the wrong item, or appears incomplete, please contact us at hello@kleurenco.co.za as soon as reasonably possible. Include the order number and clear photographs where relevant so that we can investigate and assist.
Your rights in relation to defective or incorrect goods are also dealt with in our Refund & Returns Policy.
9. Delays Outside Our Reasonable Control
Severe weather, road closures, strikes, courier network disruptions, public holidays, security incidents and other events outside our reasonable control may delay delivery. We will provide reasonable assistance and available tracking information where a delivery issue occurs.
10. Contact
Shipping enquiries may be directed to hello@kleurenco.co.za or 062 288 6918.
Quick summaryFlat-rate courier: R150. In-stock processing and dispatch: ordinarily 1-3 business days after confirmed payment. Courier transit time follows after dispatch and varies by destination.